In response to our clients’ growing need for Field Service and Maintenance Support, USA has recently expanded its Technical Support Services (TSS) Department. Our goal is to provide faster and more inclusive services to both museum and corporate clients.

USA has over 35 years of experience in the design, engineering and fabrication of interactive exhibits. We understand the importance of keeping your interactive exhibits and displays operational. You want your models to look clean and up-to-date and you want to minimize exhibit downtime while working within your organizational budgets.

We offer service in three areas:

• Warranty Service
• Field Service & Support
• Long Term Maintenance

The TSS Process at USA ensures our clients a cost-effective and timely response to their service needs, including service to exhibits built by others and USA’s own exhibits and products. Our simple-to-use Field Service Request (FSR) form helps clients to quickly and clearly communicate their service request and subsequently, facilitate our prompt response to the problem.

Our Field Service & Support and Long Term Maintenance service is tailored in a tiered-fashion to your project’s requirements and your available organizational resources for internal support. Levels of support services include:

• Telephone and/or Email Support
• Supplying Off-the-Shelf and Custom Parts
• On-Site Assessment Visits
• On-Site Technical Support

USA’s TSS personnel can work independently or alongside your support personnel. Some service may require the exhibit or model to be returned to our facility to perform the required work.

USA also re-engineers and refurbishes exhibits originally built by others. Our seasoned exhibit technicians have restored and updated many “old” non-functioning exhibits to “like new” operating conditions.

We work with diverse clients with varied internal capacity for technical support and long-term maintenance. From the smallest interpretive center to the large children’s museum with thousands of young and rambunctious visitors daily, USA’s Technical Support Services has been successful in designing and implementing long-term maintenance programs to fit our client’s needs.

Please contact our Technical Support Services Manager, Gil Weiss, at gilweiss@verizon.net to discuss how we can assist you with your next exhibit maintenance issue.